Buyer Newsletter

Buyer Newsletter 45

IAA’s Year in Review. A Look Back in 2020.

Published December 23, 2020 - Written by IAA, Inc.

2 min read


As we put 2020 in the books IAA wants to thank you for your business. We look forward to 2021 along with more IAA innovations and initiatives designed to help your businesses thrive. We wish you a happy, healthy new year! Take a Look Back in 2020. 

IAA’s technology & innovation were big news in 2020. And there’s more to come in 2021. Check out our video recap and snapshot of the year’s highlights. 

IAA is Fully Digital with nationwide digital-only auctions. New Branches & Expansions with a total of 6 Relocations, 4 Expansions, and 7 Branch Openings.
IAA’s Technology & Innovation consists of IAA 360 View™ & Feature Tour, Bidding Eligibility Status, SMS Text Notifications, Buyer App Enhancements, How to Register a Step-by-Step Guide. New New Products Launches - IAA Digital Negotiation™, IAA Manage Offers™, IAA AuctionNow™, IAA Interact™.New Specialized Auctions: Dream Rides, Rental Rides, Virtual Lane. Global Presence include more pages across translated into Spanish, French, Russian, Polish & Chinese. Growth of the International Buyer Base through various means such as International Landing Pages, Increased translations on the primary website, Help language localization to support the global buyer base, international paid media campaigns to acquire new buyers. New Transportation Options such as IAA Local Tow™ and Instant Transport Quote.
More Ways to Pay! Paypal as a payment option, Credit Card and IPay credit limit extensions and more financing options. Staying Connected via Facebook, Instagram, Linkedin, Twitter and Youtube.
Customer Focused with the new IAA Help Center and the launch of IAA Customer Council.Community Involvement include National Kidney Foundation, Keys to Progress®, SkillsUSA. Remarkable Awards include Better Business Bureau (BBB) A+ rating, Nick Booras elected to the Chicago BBB BOD, Great Place to Work® Certified 2020 and Great Place to Work’s Best Workplaces in Chicago™, Four Best Auctions to Work for: IAA Baton Rouge, IAA Freemont, IAA Northern Virginia, IAA Taunton, Two 40 Under 40 Honorees: Kristina Perez Beaham & Rich Villalpando, and 2020 Women in Remarketing Honoree: Amy Kadlec.

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