Steve Muscarello, our SVP and Chief Commercial Officer, discusses digital processing coming to North Carolina, our partnership with Dealertrack, and the release of our third CAT brief.

How is it August already? This has been a very different summer for all of us, yet like all of the others, it has flying by way too fast.

The big news in this edition is the coming release of our third CAT brief! This brief focuses on Transportation Logistics and the challenges that come with retrieving and transporting the thousands of vehicles that can be impacted by a catastrophic weather event. Besides quickly and efficiently moving a large number of vehicles after a storm, we must also consider the needs and concerns of our customers and their policyholders. and learn all about how we efficiently and effectively handle the logistics of a major catastrophe.

As you likely know, Tropical Storm Isaias (which made landfall in North Carolina as a hurricane) just swept through the Eastern Seaboard of the U.S., leaving behind flooding, wind damage, power outages and road closures across 17 states. In addition to a strong and efficient tower response, we are also proving the power of our Flexible Capacity Model approach to real estate – providing ample safe, accessible land throughout all of the impacted areas. In fact, in the state of North Carolina, IAA exercised an option for 12 acres at the Galot Motorsports Park, ideally located between Wilmington and Raleigh. Our customers in North Carolina have a centralized, safe and easily-accessible location for volume specifically from Isaias, which was established just hours after the storm clearing the area. Read the first CAT brief – Real Estate Capacity – to learn more about our strategy. 

Exciting news on the titling front - North Carolina has amended its laws governing the title transfer of salvage vehicles by removing notary requirements, permitting electronic signature and allowing access to the DMV systems. The new law paves the way for digital processing of total loss titles in the state, which can now be done thanks to our partnership with Dealertrack. This will continue to allow us to reduce cycle time on your vehicles! Read about the updated process.

Speaking of our partnership with Dealertrack, our VP of Client Solutions, Tab Edmundson, was just on CBT news speaking about that partnership, its value to our customers, and how it brings speed and efficiency to title delivery. Check out the video.

As always, thank you for your business. Stay safe and healthy and I will be in touch again soon.

Steve Muscarello, Senior Vice President, Chief Commercial Officer, IAA 

Steve Muscarello,
Senior Vice President, Chief Commercial Officer, IAA