Steve Muscarello, SVP and Chief Commercial Officer at IAA, provides an update on some of IAA's latest changes.

Hello again!

We are all now a month into our “new normal” with many of us adapting to a different style of working. In these unprecedented times, IAA wants to make sure to maintain open and frequent communication with our customers. For that reason, I’m going to send my Client News emails a bit more frequently over the coming weeks. 

While we are in the midst of a lot of uncertainty, we are also in full-swing preparing for the upcoming CAT season that is only 45 days away from its official start. Today we announced our 10-year exclusive contract with NASCAR, enhancing our flexible-not-fixed approach to catastrophe capacity. We have partnered with NASCAR for several years, and are thrilled to formally extend the relationship. 

With so much fluctuating daily, you can trust the stability in our auctions. IAA has been deemed an essential business, and all of our facilities and auctions are operating on schedule. We have implemented strict guidelines and best practices outlined by the Centers for Disease Control (CDC) and the World Health Organization (WHO) to prioritize the health and safety of our customers and employees.  

In this very uncertain business climate, we want to make sure our customers can maintain their day to day operations, and continue providing solutions that deliver value to you. To help clients continue to process claims, IAA Inspection Services® provides enhanced images, condition reporting, and if needed, a completed appraisal. In addition, we continue to closely monitor the status of DMV/Title Centers and provide daily updates on our website. IAA is the DMV and Title Processing Center status information resource for the American Property and Casualty Insurance Association website.

As always, thank you for your business. Stay safe and healthy. I will be in touch again soon. 

Steve Muscarello, Senior Vice President, Chief Commercial Officer, IAA 

Steve Muscarello,
Senior Vice President, Chief Commercial Officer, IAA