Client News

Innovation to Drive More Game-Changing Results in 2021

IAA Focuses on Heightening Client Returns, Cycle Times, Ease of Doing Business

Published January 12, 2021 - Written by Steve Muscarello

2 min read


IAA has many new innovations and initiatives on deck for 2021 that will help its clients further drive returns, cycle times, and ease of doing business, all while providing exceptional customer service. 

Happy New Year!   

It’s always energizing to start a new year and that’s never been truer than in 2021. There’s much to be excited about, as IAA has so much in store for our valued providers. As we’ve consistently done for over 35 years, IAA plans to continue driving returns, reducing cycle times and prioritizing ease of use this year.   

Innovation and technology go a long way toward helping you achieve your business goals. We’ve got amazing new products that will deliver measured value, innovative merchandising enhancements that will drive returns and data-driven advancements that will provide insight, all coming in the very near future.  

Current customers know how we use visionary strategies and more to accomplish those goals, but at the forefront is our commitment to delivering these with exceptional customer service! 

We’re only a few days in and I already feel the momentum as we kick off a new year of opportunities. In addition to IAA’s already robust product and service offerings, we have many new game-changing technologies and initiatives in store for 2021 that will help your business grow. We can’t wait to share more in the weeks and months ahead! 

As always, thanks for your business. Here’s to a tremendously successful, happy and healthy new year! 

Steve Muscarello, Senior Vice President, Chief Commercial Officer, IAA 

Steve Muscarello, 
Senior Vice President, Chief Commercial Officer, IAA 

View IAA’s forward-looking statements