Client News

It’s Been a Busy Spring at IAA

New Initiatives Driving Returns, Reducing Cycle Times, and Improving Customer Experience

Published April 28, 2022 - Written by Steve Muscarello

3 min read


The latest Client News looks at IAA initiatives that are driving client returns, reducing cycle times, and improving the customer experience. Recent efforts include the new 2021 IAA Industry Report, IAA’s acquisition of SYNETIQ, the release of IAA’s Sustainability Report, new branch openings and expansions, a new CAT real estate video, and the announcement of two new IAA Market Alliance Network members. 

Welcome to the April edition of Client News. We are laser-focused on providing you with the products, services and initiatives that drive your returns, reduce your cycle times, and improve your employee and customer experiences. Here’s a sampling of our latest efforts: 

IAA Releases Industry Report

Looking for insights and data on the automotive and auto salvage industries? You’ll find them in the newly released 2021 IAA Industry Report, which dissects the complex market forces that led to another volatile year. The report takes an in-depth look at the automotive and automotive salvage industries, as well as related economic indicators, including the labor and chip shortages, skyrocketing inflation and used-car prices, the growing electric vehicle market, and much more. 


Our acquisition of SYNETIQ is official! SYNETIQ is an environmental leader. I’m especially excited about SYNETIQ’s focus and expertise in green parts, which is an excellent addition to our sustainability efforts. 

Report: Sustainability Our Core Mission 

Speaking of sustainability, IAA just published its 2021 Sustainability Report. Sustainability has been our core mission and purpose for 40 years. This report spells out some of our key Environmental, Social and Governance (ESG) initiatives. 

We Keep Branching Out 

IAA just completed a branch expansion at IAA Fontana (CA) and broke ground on the new IAA Los Angeles North (CA) branch. We also doubled the size of our IAA Des Moines (IA) branch and increased capacity by 30% at our IAA St. Louis (IL) branch. These state-of-the-art facilities will support growing demand in important markets and enhance the buying and selling experience for our customers.  

Video: IAA Real Estate Covers CATs 

Check out this cool video that illustrates just how well IAA’s flexible real estate strategy has the storm-prone Southeast surrounded. As you’ll see, our strategy provides accessibility and proximity to you and your policyholders no matter where a hurricane strikes, so you can all get back to normal faster. 

Expanding Our Global Buyer Base 

Finally, IAA is continually expanding our global buyer base to foster more competitive bidding activity and better returns for our clients. A great example of this is our recent announcement of new Market Alliance Network members in Ghana and El Salvador. We’ve got buyers in more than 170 countries, and we’re working every day to make searching for, bidding on, and buying your vehicles seamless and convenient for them. 

As always, stay healthy and safe. Thank you for your business. And we’ll see you next time!  

Steve Muscarello, Senior Vice President, Chief Commercial Officer, IAA 

Steve Muscarello, 
Senior Vice President, Chief Commercial Officer, IAA 

View IAA’s forward-looking statements