Client News

It’s Summertime and IAA is Working Hard for Our Sellers

This Issue Includes IAA Loan Payoff™, NIADA, Buyer Enhancements and More

Published July 21, 2022 - Written by Steve Muscarello

3 min read


The July Client News looks at ongoing efforts to drive seller returns, reduce their cycle times, and improve their employee and customer experiences. 

It’s summertime and providing you with the products, services and initiatives that drive your returns, help reduce your cycle times, and improve your employee and customer experiences is on our mind. Actually, that’s always on our mind. Here’s the latest on what IAA is doing on your behalf: 

IAA Loan Payoff is Your Competitive Advantage 

IAA Loan Payoff, when integrated via our LossExpress relationship, is without a doubt the industry’s leading total-loss solution. It provides our sellers with a decisive competitive advantage, and it continues to improve as it is enhanced. It offers up to 100% of US-based lender coverage, while 80% of all liens and/or leases are covered through direct integration with IAA. The additional 20% coverage is reached by using the dedicated call center through partnership with LossExpress.   

No other total-loss solution in the marketplace allows direct ACH payments, covers both positive and negative equity transactions and both lien and lease-based transactions. IAA Loan Payoff is the marketplace standout.   

The bottom line is, IAA Loan Payoff gives any insurance carrier the ability to settle any total-loss claim, with a lien held by any US-based lending institution. For those carriers not using IAA Loan Payoff, they are at a disadvantage by not partnering with us for their total-loss claims. 

Did You Make it to NIADA This Year?  

Team IAA had a great time at the National Independent Automobile Dealers Association (NIADA) Convention & Expo in Las Vegas a few weeks ago! It was a fantastic opportunity to visit with dealers in-person and talk about why they should be selling with us.

Latest Buyer Enhancements  

We’re also working to expand and enhance our buyer base. The latest IAA Buyer newsletter offers a snapshot of recent initiatives to make the buying process more seamless and convenient. We know buyers are always looking for higher vehicle photo quality, affordable and convenient vehicle transportation, a wide range of financing options, and a wide selection of inventory, so we’re continually working to enhance those services. This is just a sampling of the work that goes on day in, day out, 24/7. 

News Our Clients Can Use 

Team IAA has been busy developing content that directly applies to your business and our industry. From our May and June Legislative Updates that review new and recently enacted salvage industry legislation, to an interesting Perspectives on how geography impacts electric vehicle emissions, to IAA’s CAT preparedness, there’s something of interest for you. There’s also a fascinating podcast featuring our CEO John Kett. Enjoy!

As always, stay healthy and safe. Thank you for your business. And we’ll see you next time.

Steve Muscarello, Senior Vice President, Chief Commercial Officer, IAA 

Steve Muscarello, 
Senior Vice President, Chief Commercial Officer, IAA 

View IAA’s forward-looking statements