Dear Valued Client,

In the last several days, I am sure you have been focused on the health and safety of your family, your friends, your community and yourself. I want you to know that the safety of our buying and selling customers and our employees is the highest priority across IAA and our family of companies including Impact Auto Auctions, HBC Vehicle Services and DDI Technology.

We have always taken great pride in our ability to rapidly respond in times of catastrophe and crisis, and the current coronavirus disease 2019 (COVID-19) is no exception. Our internal teams are working diligently to stay informed of this evolving situation. As reports regarding the global outbreak of the COVID-19 continue, IAA is closely monitoring the situation and following the best practices of both the Center for Disease Control (CDC) and the World Health Organization (WHO).

I want our employees, buyers and sellers to feel safe in continuing their day-to-day routine. Below are the most recent guidelines that are in effect immediately across all IAA and our family of companies.


IAA is committed to taking care of our nearly 4,000 team members around the globe. We’ve been communicating regularly with them and provided formal guidance and information in accordance with both the CDC and WHO to keep them and their families safe. We are strictly limiting all non-essential travel and have eliminated tradeshow/conference participation. We are also encouraging all meetings to shift to a digital or virtual format for the time being and have stopped food sharing at all locations.

Our team is also committed to providing our buying and selling customers with a safe environment to continue conducting business. All of our more than 200 branches, all title and customer service centers and our corporate offices across North America and the United Kingdom are implementing routine environmental cleaning procedures recommended by the CDC and WHO. All individuals entering our branches, offices and centers are being asked to utilize hand sanitizer, and all common area surfaces are being cleaned multiple times a day.


IAA has an established Business Continuity Plan (BCP) for all operating units of the organization. With infectious diseases, we are prepared to enact our BCP across any or all of our facilities; with our primary focus being the health and safety of our employees and customers.

In/out access, live auctions and business operations at all branch locations have not been affected at this time, and all of our auctions are available in digital, online format to our buyers.


According to the CDC and WHO, the best way to prevent infection is to avoid exposure. IAA has provided all employees the following resources regarding health, safety and best hygiene practices that may help to prevent the spread of any disease:

Other preventative measures include eliminating handshakes, limiting physical skin-to-skin contact, and to the extent practicable, maintaining between three and six feet between yourself and others.

The IAA team continues to monitor this situation closely in alignment with the CDC and WHO. The health and safety of our buying and selling customers and all team members remains my highest priority. Please know that IAA will continue to take all measures necessary to ensure the well-being of our team members, our customers and our communities.


John Kett
President & CEO
IAA, Inc.

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