Client News
A Big Milestone, the Acquisition, New Regs, Great Content and Product UpdatesMarch 2, 2023
Client News looks at IAA Loan Payoff® milestone, the acquisition, great content, and product updates.
March 2, 2023
Client News looks at IAA Loan Payoff® milestone, the acquisition, great content, and product updates.
February 21, 2023
IL, IA, NE, NM, NY, OK, VA introduce bills affecting the salvage industry, covering titles, eSignatures, titling documents, and more
January 31, 2023
Le bulletin d’IAA pour les clients au Canada parle de l'agrandissement du centre d'appels, l’équipe TSR, le service IAA Early Tow and Appraisal🅪 et plus encore
January 24, 2023
January 2023 Legislative Update looks at bills from California and Missouri
December 6, 2022
The December 2022 Client News explores IAA’s pending acquisition, EVs, industry legislation, our Hurricane Ian response, and much more.
December 1, 2022
IAA summarizes its response to Hurricane Ian
November 29, 2022
November Legislative Update reviews NJ legislation that eliminates storage fees for stolen cars, and a MI bill that ends odometer readings for scrap vehicles.
October 20, 2022
Consumers have numerous issues to consider before buying an electric vehicle (EV). Our new Perspectives delves into how it all affects the used EV market.
September 15, 2022
IAA fournit désormais les rapports CARFAX sur les véhicules afin de permettre aux acheteurs de mieux les évaluer avant leur acquisition.
August 23, 2022
The August edition of IAA’s Legislative Update reviews enacted legislation covering salvage certificates, titles and alternative titles from California, Louisiana.
July 21, 2022
The July Client News looks at ongoing efforts to drive seller returns, reduce their cycle times, and improve their employee and customer experiences.
June 23, 2022
June’s Legislative Update from DDI Technology looks at six states that have introduced or passed bills focused on electronic titling.
June 16, 2022
Our new Perspectives thought-leadership piece explores how geographic location can impact an EV’s environmental performance.
May 24, 2022
May’s Legislative Update reviews new, enacted legislation from CO, NH, RI and IL covering ownership transfers, vehicle appraisals, emission controls, and more.
May 19, 2022
IAA’s flexible real estate strategy helps our clients and their customers recover from catastrophes faster.
May 19, 2022
Increasing electric vehicle sales are poised to have a significant impact on the Canadian vehicle ecosystem and pose unique challenges for aftermarket customers.
April 28, 2022
Client News reviews recent IAA client-facing initiatives, including the 2021 Industry Report, acquisition of SYNETIQ, our new Sustainability Report and much more.
April 26, 2022
IAA’s April Legislative Update looks at recently enacted salvage industry legislation from AZ, IN, KY, ME & NJ. Key issues covered include titles, ELT, and more.
April 12, 2022
The newly released 2021 IAA Industry Report provides an in-depth look at a complex year for the auto and salvage industries.
March 29, 2022
March 2022 Legislative Update looks at titling, vehicle inspection bills.
February 24, 2022
Client News looks at client-facing initiatives, including IAA Loan Payoff™ enhancements, an EV article, and the 19th Annual ILS.
February 24, 2022
States consider bills on catalytic converters, definition of salvage, suspended registrations, eTitling and much more.
February 17, 2022
Increasing electric vehicle sales are poised to have a significant impact on the global vehicle ecosystem and pose unique challenges for aftermarket buyers & sellers
January 27, 2022
States Consider Bills on Used Catalytic Converters, Definition of Salvage, and Much More
December 16, 2021
Client News reviews recent IAA efforts in 2021 to support its clients’ success
November 30, 2021
IAA presents the latest legislation affecting our customers and the auto auction industry.
November 3, 2021
At the beginning of 2021, many industry experts were calling for a surge in repossessions, but to date, the industry is still waiting for them to arrive.
October 21, 2021
Client News looks at IAA’s U.S. real estate strength, the continuing Ida CAT response, IAA Loan Payoff™ surpassing $1B in liens paid off, and Used Car Week 2021.
October 7, 2021
The COVID-19 pandemic produced a perfect storm for vehicle sellers, leading to increased returns for Impact Auto Auctions’s sellers.
September 28, 2021
IAA presents the latest legislative news affecting our customers and the auto auction industry.
September 23, 2021
The September IAA Client News covers IAA’s exceptional response to Hurricane Ida.
July 29, 2021
IAA presents the latest legislative news affecting our customers and the auto auction industry.
July 15, 2021
The new Client News takes a deep dive into sustainability, which has been IAA’s core mission & purpose for nearly 40 years. Get IAA’s new Sustainability Report
June 29, 2021
IAA looks at auto auction industry legislation covering electronic titling, eSigning, vehicle record access, and more from CO, CT, FL, IL & TX.
June 17, 2021
Client News looks at the IAA CAT Team’s access to GETS/WPS, as well as its regime of exercises and conferences to develop its industry-leading best practices.
June 10, 2021
Engine Starts, Key Image help buyers assess vehicles. Centralized Releasing Unit, Towing & Storage Resolution reduce cycle times and cut costs for Impact customers.
May 24, 2021
IAA presents the latest legislative and regulatory news affecting our customers and the auto auction industry.
May 14, 2021
IAA’s client newsletter discusses CAT Season beginning and how IAA is making sure they’re prepared to respond.
April 29, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello explains why IAA Loan Payoff™ saves providers significant cycle time.
April 22, 2021
Impact Auto Auctions Client Newsletter. Eastern Canada expansion, Impact Interact merchandising platform, SpinCar Feature Tour, IAA Annual Report.
April 20, 2021
IAA presents the latest legislative and regulatory news affecting our customers and the auto auction industry.
April 8, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello unveils the new 2020 IAA Industry Report, which includes economic insights on 2020 and beyond.
April 8, 2021
The 2020 IAA Industry Report is our industry exclusive deep dive into industry economics and trends.
March 25, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello discusses efforts to help remarketing partners, including a new marketplace to IAA Virtual Lane™.
March 23, 2021
IAA presents the latest legislative and regulatory news affecting our customers and the auto auction industry.
March 19, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello unveils a new 2020 real estate recap video and what’s next in 2021.
March 4, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello puts IAA subsidiary DDI Technology in the spotlight.
February 25, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello discusses the innovations and industry-leading tech that are helping remarketers.
February 23, 2021
IAA presents the latest legislative and regulatory news affecting our customers and the auto auction industry.
February 18, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello spells out how buyer development efforts are driving seller returns.
February 4, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello looks at how the Interact platform, global marketing efforts, encourage bidding and greater returns.
January 28, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello expands on the innovations and industry-leading tech aimed at helping remarketers succeed.
January 27, 2021
IAA presents the latest legislative and regulatory news, spotlighting proposed bills on salvage, VIN, title, towing, and delinquent motor vehicle ad valorem tax.
January 21, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello looks at how IAA leverages technology to sell a wide range of vehicle types for our business customers.
January 12, 2021
IAA’s SVP and Chief Commercial Officer Steve Muscarello looks forward to IAA’s 2021 game-changing innovations and initiatives.
December 21, 2020
IAA’s SVP and Chief Commercial Officer Steve Muscarello unveils a new 2020 innovation highlight video and looks forward to 2021.
December 15, 2020
IAA provides best in class service during the historic 2020 CAT season.
December 2, 2020
Guest author John Mathiowetz, Vice President, Commercial Sales at IAA, spotlights remarketing news from industry and IAA sources.
November 19, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, looks at how COVID has sped up the insurance industry’s digital transformation.
November 17, 2020
Maju Abraham, SVP and Chief Information Officer at IAA, looks at how COVID-19 has sped up the insurance industry’s digital transformation.
November 5, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights IAA’s top-ranked branches.
October 29, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights remarketing news from industry and IAA sources.
October 27, 2020
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
October 22, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights IAA’s technology superiority.
October 20, 2020
A Growing Challenge with Negative Equity
October 14, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights IAA’s industry-leading returns and the release of its Industry Report: Mid-Year Update.
September 30, 2020
Learn about some great ways to promote your vehicle donation program.
September 23, 2020
Steve Muscarello, our SVP and Chief Commercial Officer, introduces a new client newsletter geared towards our remarketing customers.
September 17, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, highlights the completion of our CAT Brief Series, DDI’s new office, and Impacts shift to AuctionNow.
September 2, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, spotlights our CAT Response Team efforts after Hurricane Laura.
September 2, 2020
IAA looks at their vehicle merchandising, one of the key components that make up our catastrophe response strategy.
August 31, 2020
Tell the story of how charitable donations can truly impact your non-profit organization.
August 26, 2020
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
August 20, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, celebrates National Auto Auction Week.
August 13, 2020
Steve Muscarello, our SVP and Chief Commercial Officer, introduces a new client newsletter geared towards our remarketing customers.
August 6, 2020
IAA looks at their transportation logistics, one of the key components that make up our catastrophe response strategy.
August 6, 2020
Steve Muscarello, our SVP and Chief Commercial Officer, discusses digital processing coming to North Carolina, and our partnership with Dealertrack.
July 31, 2020
Positive testimonials illustrating an easy donating process, tied in with good customer experience can be an integral part in producing vehicle donations.
July 23, 2020
Steve Muscarello, our SVP and Chief Commercial Officer, discusses continued enhancements to IAA Interact™, our A+ BBB rating, and a new Perspectives article.
July 21, 2020
A Growing Challenge with Negative Equity
July 21, 2020
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
July 9, 2020
IAA looks at their operational execution, one of the key components that make up our catastrophe response strategy.
July 9, 2020
Steve Muscarello, our SVP and Chief Commercial Officer, discusses IAA's recent rebrand and tech launches in the UK, legislative updates and more.
June 26, 2020
Corey Kusaba, Senior DIrector, Charity & VPS at IAA, provides an update for our charity partners.
June 25, 2020
Steve Muscarello, our SVP and Chief Commercial Officer, announces IAA is a Great Place to Work®, and unveils that motorcycles are coming to IAA Engine Start™!
June 24, 2020
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
June 11, 2020
IAA looks at their operational execution, one of the key components that make up our catastrophe response strategy.
June 11, 2020
Steve Muscarello, our SVP and Chief Commercial Officer, announces new features for CSAToday® plus the release of our new Catastrophe Response series!
May 28, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, discusses the boost our customers are seeing from our new merchandising platform, IAA Interact™.
May 20, 2020
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
May 14, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, introduces our new merchandising platform, IAA Interact™
May 12, 2020
Corey Kusaba, Senior DIrector, Charity & VPS at IAA, provides an update for our charity partners.
May 7, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, provides an update on some of IAA's latest changes.
April 23, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, provides an update on some of IAA's latest changes.
April 16, 2020
Steve Muscarello, SVP and Chief Commercial Officer at IAA, provides an update on some of IAA's latest changes.
April 14, 2020
Find out about the state of the automotive auction industry in our 2019 Industry Report.
April 7, 2020
Marketing may need to be adjusted but still just as important as ever before.
April 1, 2020
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
March 31, 2020
Don’t let your mission be affected by this global pandemic. Keep communicating, now is not the time to be silent.
March 23, 2020
It's so important to continue with fundraising goals during this time.
March 17, 2020
Get ahead with her personal touch and effective approach to reach your donors..
March 10, 2020
IAA discusses its latest trip to the West African countries of Nigeria and Ghana.
February 18, 2020
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
January 21, 2020
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
December 23, 2019
Celebrate with us as we take a look back at a successful year.
December 19, 2019
In OnTrack Volume 4, we discuss keeping up in the digital age, our buyers abroad, and how we can positively influence their experience with us.
December 18, 2019
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
December 16, 2019
In the Q3 Insurance Report we take a closer look at the state of the industry.
December 13, 2019
IAA discusses its relationship with Central American buyers over the last 25 years.
December 10, 2019
In Charity Views Volume 30, we take a closer look at the similar challenges of every unique philanthropic success story.
November 15, 2019
In our 2019 holiday giving guide, We provide you with key datapoints to create a well-thought out strategy to help you get more vehicle donations.
October 9, 2019
The top 5 ways to create more impactful emails
October 3, 2019
In Charity Views Vol. 29 we take a closer look at some of the sector’s most impactful individuals.
October 1, 2019
In the third OnTrack of 2019, we continue to follow our theme of customer experience, focusing on the importance of organizational alignment in providing great CX.
September 26, 2019
Sebastian Gancarczyk, VP of Finance at IAA discusses the impact of ride-hailing companies, and their effect on the automotive industry.
September 19, 2019
When disasters like Hurricane Dorian strikes, it's our goal to help speed up the process and assist wherever possible.
September 18, 2019
Sebastian Gancarczyk, VP of Finance at IAA discusses the impact of ride-hailing companies, and their effect on the automotive industry.
August 5, 2019
IAA Delivers Value in the Middle East
July 23, 2019
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
July 15, 2019
Upgrade your social media experience
July 2, 2019
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
June 28, 2019
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
May 30, 2019
Sebastian Gancarczyk, Vice President of Finance, digs into the impact these tariffs could have on the auto industry.
May 13, 2019
Find out about the state of the automotive auction industry in our 2018 Industry Report.
April 30, 2019
How Will Advanced Driver Assistance Systems Impact Collision Rates in the Future?
April 23, 2019
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
April 9, 2019
IAA's Chief Operating Officer, Tim O'Day, highlights some of the teams that make up IAA's Catastrophe response.
April 8, 2019
The latest 52 ways looks at ways for your charity to go green at the office.
March 27, 2019
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
February 25, 2019
IAA actively monitors & engages on legislative & regulatory matters to help promote responsible business conduct & expansion of the salvage auto auction industry.
February 15, 2019
Elevating Customer Experience with a Year of Innovation
January 22, 2019
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
January 9, 2019
Start 2019 right with the latest edition of 52 ways.
December 4, 2018
IAA's Sebastian Gancarczyk, Vice President of Financing, discusses the future of Aftermarket EV Batteries in the resale marketplace.
November 29, 2018
Reflecting On The 2018 Hurricane Season
October 24, 2018
Innovating Beyond Technology | Service & Technology Centered on the Customer
October 23, 2018
Gear up for the giving season with the spooky edition of 52 ways.
September 20, 2018
Giving Buyers a Better View | IAA 360 View
September 13, 2018
Hurricane Florence: A Letter from John Kett
September 11, 2018
Meeting the Global Buyer at the Local Level – Armenia
September 6, 2018
Innovating Auction Channels to Meet the Customers’ Needs
September 5, 2018
Don Hermanek, IAA's Chief Client Officer, demonstrates investing in the future through voluntarism.
August 22, 2018
Streamlining the Loan Payoff Process Through Innovation
July 13, 2018
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
July 11, 2018
Beat the summer slump with donor appreciation!
July 10, 2018
In this installment of Charity Views, we look at how leveraging your charity's own personal story can have a powerful effect on boosting your donations.
July 2, 2018
In this case study, IAA takes a look at how Loan Payoff, a product of the Total Loss Solutions suite, helps reduce cycle time for insurance carriers.
May 29, 2018
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
May 15, 2018
Read about the state of the automotive auction industry, the value of the U.S. dollar, consumer sentiment, scrap metal prices and more in the 2017 Industry Report.
May 10, 2018
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
April 19, 2018
Demand for secondhand cars expands in West Africa
March 29, 2018
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
February 28, 2018
IAA, Inc. is dedicated to being pro-active when monitoring legislative and regulatory matters that affect our customers and our industry.
December 5, 2017
Building buyer support abroad drives IAA’s brand loyalty
December 4, 2017
IAA provides tips and key dates to help charities maximize donations this holiday season.
November 28, 2017
Preparing for the Unexpected
November 7, 2017
This report details how the IAA CAT Response Team was equipped and ready to respond swiftly to Hurricane Harvey.
August 31, 2017
A Revitalized Focus on the Policyholder
August 23, 2017
Connecting With Buyers Abroad
May 25, 2017
Disrupters in the Auto Landscape
April 19, 2017
IAA’s 2016 Industry Report is a comprehensive guide to how economic factors influence each other and ultimately the automotive auction industry.
April 6, 2017
U.S. Monetary Policy and International Impact
March 30, 2017
Developing a Global Marketplace
February 7, 2017
Nonprofit Marketing & the Mighty Email
January 17, 2017
When disasters like Hurricane Matthew strikes, it's our goal to help speed up the process and assist wherever possible.
January 17, 2017
This report details how the IAA CAT Response Team took action and aided in the recovery efforts before, during and after the 2016 Louisiana floods.
December 21, 2016
Redefining Total Loss Claims Services
September 29, 2016
Service, Come Rain or Shine
August 9, 2016
Texas was battered by three catastrophic weather events in the spring of 2016. Armed with knowledge from prior experiences and some pre-CAT planning,
July 19, 2016
IAA’s CEO and President John Kett examines the growing usage of advanced high-strength steel (AHSS) in vehicles.
May 31, 2016
Serving Customers in a Self-Service World
April 14, 2016
From record-breaking new-vehicle sales to economic uncertainty, IAA’s 2015 Industry Report covers how the past year could influence the auction industry.
February 26, 2013
Take a behind-the-scenes look at what it took to help our insurance partners overcome one of the most challenging natural disasters in U.S. history.