Contact Information
- Phone: 925-458-7610
- Fax: 925-458-7615
- Email: Mgr-EastBay@iaai.com
- Manager: Wesley Rhoe
- Buyer Services: 925-458-7610
Driving Directions
From Highway 4, exit Bailey Road North. Take Bailey Road to Willow Pass Road. Turn left on Willow Pass Road, then right into the shared driveway for Criterion Catalyst (first business entrance on the right). Turn right at the guard gate, then follow the service road to the rear of Criterion. The office is located in the second building on the left (building B).
Working Hours
- Onsite Preview: Onsite sale preview is suspended until further notice
- Office Hours: Mon - Fri 8am - 5pm (PT)
- Yard Hours: Mon - Fri 8am - 4:30pm (PT)
Auctions
Branch Notes
Every Thursday at 9:30 a.m. PT
Onsite Preview
Onsite sale preview is suspended until further notice
Payment
The following are standard payment options: In Person: Cash, Credit Card (less than $250) or Certified Check., Online : I-Pay (Licensed Business Buyer) or Wire Transfer View Details
Days to Pay
Domestic Buyer
: Day vehicle was awarded + 2 day(s)
Foreign Buyer: Day vehicle was awarded + 4 day(s)
Payment is due by 5:00PM branch local time on payment due date
Late Fee: $50.00 or 2% (whichever is greater)
Vehicle Pick Up
Mon - Fri 8am - 4:30pm (PT)
Branch yards close earlier than the offices to allow extra time for pullout/loading.
Vehicles can be picked up on sale day. For the pick up status of a purchased vehicle, please call 877-272-6665.
Transport drivers and towers are required to wear a highly visible safety vest anytime on IAA property.
Days to Pick Up
Domestic and Foreign Buyer
Number of free storage days: Day vehicle was awarded + 2 day(s)
Payment is due by 5:00PM branch local time on payment due date
Storage Fee: $40.00