Contact Information
- Phone: 925-458-7610
- Fax: 925-458-7615
- Email: Mgr-EastBay@iaai.com
- Branch Manager: Richard de Senglau
- Area Manager: Richard Villalpando
- Buyer Services: 925-458-7610
Driving Directions
From Highway 4, exit Bailey Road North. Take Bailey Road to Willow Pass Road. Turn left on Willow Pass Road, then right into the shared driveway for Criterion Catalyst (first business entrance on the right). Turn right at the guard gate, then follow the service road to the rear of Criterion. The office is located in the second building on the left (building B).
Working Hours
- Onsite Preview: Vehicle preview is available from 10 a.m. to 2 p.m. local time the day before the scheduled auction.
- Office Hours: Mon - Fri 8am - 5pm (PT)
- Yard Hours: Mon - Fri 8am - 4:30pm (PT)
Nearby Branches
- Fremont - 36 Miles
- Sacramento - 52 Miles
- Fresno - 145 Miles
Branch Notes
Every Thursday at 9:30 a.m. PT
Onsite Preview
Vehicle preview is available from 10 a.m. to 2 p.m. local time the day before the scheduled auction.
Payment
The following are standard payment options: In Person: Cash, Credit Card (less than $250) or Certified Check., Online : I-Pay (Licensed Business Buyer) or Wire Transfer View Details
Days to Pay
Domestic Buyer
: Day vehicle was awarded + 2 day(s)
Foreign Buyer: Day vehicle was awarded + 4 day(s)
Payment is due by 5:00PM branch local time on payment due date
Late Fee: $50.00 or 2% (whichever is greater)
Vehicle Pick Up
Mon - Fri 8am - 4:30pm (PT)
Branch yards close earlier than the offices to allow extra time for pullout/loading.
Vehicles can be picked up on sale day. For the pick up status of a purchased vehicle, please call 877-272-6665.
Transport drivers and towers are required to wear a highly visible safety vest anytime on IAA property.
IAA loaders are not permitted to lift anything greater than 11,000 lbs. Transporters must have the correct equipment, the qualification to use the equipment and acknowledge they are solely responsible for loading these items.
Days to Pick Up
Domestic and Foreign Buyer
Number of free storage days: Day vehicle was awarded + 2 day(s)
Payment is due by 5:00PM branch local time on payment due date
Storage Fee: $40.00