Client News

IAA’s Strong Focus on Real Estate Benefits Customers

Our Ida CAT Response Continues

Published October 21, 2021 - Written by Steve Muscarello

3 min read


In his October Client News Steve Muscarello talks about IAA’s U.S. real estate strength, its continuing Ida CAT response, IAA Loan Payoff™ surpassing $1B in liens paid off, and the upcoming Used Car Week.  

Greetings everyone!

Hopefully everyone was able to read my most recent Client News focused on our very swift Ida recovery response. I want to use this issue to cover off on some additional newsworthy IAA updates from the last few weeks and months.

IAA continues to sell vehicles damaged by Hurricane Ida in Louisiana, Mississippi and the Northeast. Our rapid catastrophe response and our Flexible Capacity Model allowed IAA to access hundreds of acres for CAT sites near the hardest hit areas and have them up and running almost immediately after Ida moved on. Our CAT Response Team has done their usual standout job of providing an unmatched level of service to our customers—and their customers—in their greatest time of need.

I want to start by talking about IAA's abundant and impressive real estate footprint—with branches in every one of the 50 states. We are focused on providing our customers with top-of-the-line facilities and the capacity to keep pace with strong market growth throughout the country in addition to providing CAT land where and when needed. These days we're investing heavily in real estate. Recently IAA broke ground on six new state-of-the-art IAA branches in Colorado, South CarolinaMinnesota, IndianaMaryland and New York, and a branch expansion in New York, as well. IAA’s significant real estate investments firmly demonstrate our commitment to enhancing the buying and selling experience, and expanding our capabilities and amenities in key areas.

Next, here’s a major milestone worth celebrating: year-to-date (Oct. 11), IAA Loan Payoff™ has paid off over $1.1 BILLION in liens. Currently IAA Loan Payoff has thousands of active lenders and is adding more every week. Learn how IAA Loan Payoff™ can streamline your total loss process flow or to request a demo.

Finally, I’m excited about Used Car Week 2021, set for November 15-19 at The Red Rock Hotel in Las Vegas! Justin Mahlik, IAA’s SVP, Global Buyer Development and Data, will present Electric Vehicles and Shifts to the Vehicle Ecosystem on Nov. 17. Later in the day I’ll participate in the Remarketing Technology – The Industry Adapts, Changes and Succeeds panel discussion. And I’m especially looking forward to speaking and handing out awards to many if the industry’s top talent (including two IAA honorees) during the 40 Under 40 Luncheon on Thursday, November 18. Hope to see some of you there.

As always, stay healthy and safe. Thank you for your business. And we’ll see you next time!

Steve Muscarello, Senior Vice President, Chief Commercial Officer, IAA 

Steve Muscarello, 
Senior Vice President, Chief Commercial Officer, IAA 

View IAA’s forward-looking statements

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